The Lagos State University Teaching Hospital (LASUTH), Ikeja, has begun its first Service Charter Week, an initiative to improve quality healthcare delivery, the News Agency of Nigeria (NAN) reports.
The Chief Medical Director (CMD), LASUTH, Prof Adewale Oke, says the service charter unit of the hospital was a public service initiative. Oke said that the unit was to ensure that the hospital maintained every needed action at projecting improved service delivery. “The unit sees to perfect activities from all units and departments at giving the best to clients who visit the hospital. “The service has been in the system for some years now but this is the first service charter week in LASUTH.
“It is the state public service initiative aimed at ensuring best practices and service delivery within ministries and agencies of government,” he said of the week started on Friday.
The CMD said that service delivery to patients should not only be obligatory but it should also be compelling.
“I commend the service charter team for job-well-done in addressing some of the challenges encountered by the hospital on a daily basis.
“However, as a reminder, they should not rest on their oars as the hospital has not yet reached its desired destination,” he said.
Also speaking, the Director, Service Charter Unit, LASUTH, Henry Chukwura, urged health workers to be more passionate while delivering services to their clients.