Radisson Blu Hotel, Ikeja GRA, Lagos, Nigeria.
Aesculapius Healthcare Consultants (AHC) presents a one-day training titled: "Improving your organization bottom-line through your waiting room."
Training Objective: Learning the use of tools to improve the bottom-line of the organisation by increasing customer satisfaction, reducing operational waste and increasing resource utilisation across all activities in the organisation.
The training focuses on reducing Operating Costs of your Organisation and Improving your Revenue through New Strategies of Waste Reduction and Customer Engagement.
Major Focus: Creating a Culture of Continuous Improvement, supported by financial gains.
Contents:
- Identify opportunities to increase revenue from the waiting room
- Develop ideas and strategies to engage customers in the Organisation’s services and products
- Develop action plan and apply problem solving skills to analyse and reduce customer complaints, thereby increasing patient satisfaction
- Design waiting room/reception to achieve the strategic goals of the organization
Early bird registration: N42,000 (till July 12, 2019)
Regular registration: N49,000
To register, please complete the form below:
For more information, send an email to [email protected] or follow us on twitter @AesHealthCon